Terms & Conditions of Use Agreement
Waiver of Liability, Assumption of Risk, and IndemnityLast Updated March 2021
Notice Addresses YW Company, LLC, 2215 Main Street, Santa Monica, CA or firstname.lastname@example.org
YogaWorks and its subsidiaries and affiliates (collectively, “YogaWorks”) operate studios, live streaming, and pre-recorded video services that provide yoga, Pilates and other activities to promote fitness and good health under the YogaWorks brand as well as certain other brands, including Yoga Tree. YogaWorks’ studio and live streaming hours vary by individual location, but studios are generally open between 8:00 a.m. and 7:00 p.m. on weekdays and close earlier on the weekends.
Membership & PaymentBy electronically signing or otherwise electronically accepting and agreeing to this Membership Agreement (this “Agreement”) you acknowledge and agree to the terms and conditions set forth in this Agreement, including the terms and conditions specific to the membership type you are purchasing. Your membership access applies only to the type of membership you selected, whether it be regularly scheduled in-studio classes at YogaWorks’ studios, live streaming or recorded options, or a combination of the two, and begins on the date you electronically sign or otherwise accept and agree to this Agreement. Special events, workshops and teacher training sessions require additional payments and/or agreements for access. Your membership dues are based on a period of time and are in no way related to or adjusted based on actual usage of a YogaWorks’ studio or streaming service. You have provided YogaWorks your credit card or bank account information for the purpose of paying membership fees, dues and taxes as applicable by law. Payment for additional goods, services and related taxes, which may include fees for towel/mat rentals, locker rentals, food, beverages, workshops, special events, retail apparel, a MyYogaWorks video subscription and other similar items, shall be paid by cash or credit card in additional transactions. YogaWorks may, but is not required to, charge such additional amounts to a credit card that you direct YogaWorks to maintain within the YogaWorks point of sale system for purposes of facilitating additional transactions upon your written or verbal authorization to do so.
If you have selected a “Monthly” membership option, you understand and agree that this Agreement provides for a month-to-month membership with recurring monthly dues and fees (“monthly membership”), provided that if the membership product or promotion you purchase provides for a minimum number of months, you will be charged monthly dues for no less than the stated number of months. Except as otherwise set forth in this Agreement, this Agreement will remain in force unless you cancel it as set forth herein. You will not receive a monthly statement for your monthly payment amount (the “Monthly Amount”). Your Monthly Amount, unless prepaid, must be paid via a credit card, debit card or an Electronic Funds Transfer Authorization program (your “Payment Method”) on or around the effective date of this Agreement and will continue to be charged to your specified Payment Method on or around the same day of each month until this Agreement is cancelled.
If you have selected a “Prepaid” membership option, you understand and agree that the term of this Agreement is for a specific number of months (“prepaid membership”) and may not be cancelled and no refunds will be issued unless required by applicable law, which may include permitted cancellation in the event of death, disability or moving more than 25 miles from a YogaWorks’ studio (if applicable to your membership type and required by law). Except as otherwise set forth in this Agreement, this Agreement will terminate at the end of the term of the prepaid membership.
All introductory offers, including discounted first or last months or free trial periods, are valid for first-time YogaWorks members only. A discounted introductory membership will not be available to a member again, including for membership lapses, cancellations and subsequent renewals or other reasons, and any such membership must be canceled by the member, whether introductory, free trial, or otherwise, through the means of cancellation provided by YogaWorks at the time of cancellation, which may include requiring the member to cancel through an online portal or contacting YogaWorks’ customer service department prior to future billing dates.
Failure to Pay on Time
You agree to pay a $20 fee for any returned check or debit problems, such as insufficient funds, closed accounts, frozen or declined credit cards or similar circumstances. Any unpaid balance for membership fees, goods or services that is more than 30 days past due may result in automatic suspension of membership privileges. You agree to pay any collection and/or legal costs incurred by YogaWorks for collection of any amounts due. You hereby authorize YogaWorks to charge any undisputed balances and overdue amounts to your then current Payment Method.
Right to Modify Dues and Fees
YogaWorks reserves the right to modify your dues and/or fees (e.g. suspension, late fees, or otherwise) at any time upon any required legal notice periods. If you have a prepaid membership, YogaWorks may not modify the amount of your prepaid dues before the expiration of the current prepaid membership term.
Membership Suspension PolicyIf you are a member in good standing, YogaWorks permits you to temporarily suspend your membership upon written request made to YogaWorks prior to the effective date of such temporary suspension for a fee of $15 per month. Membership suspensions are permitted subject to the following restrictions: (1) your membership may be suspended for up to 2 months in any 12-month period; and (2) your membership may only be suspended for full months not partial months. If you have temporarily suspended your membership under this policy, you will not have access to use any of the YogaWorks’ facilities or livestream or recorded services during the membership suspension period. Once the suspension ends, your membership will resume at the same rate in effect immediately prior to the suspension, although the date for monthly dues may change to a new date based on the dates of the membership suspension.
Cancellation PolicyTo cancel this Agreement for any reason you must either cancel by a) using your online membership portal to cancel on your own (if available), or b) sending a written notice of termination to email@example.com, or send a signed and dated notice of termination addressed to the Studio Manager of the location where you purchased the membership, to a YogaWorks’ studio where you regularly practice.
You may cancel a monthly membership at any time for any reason (e.g., disability, death or relocation) effective as of your next scheduled payment date by sending notice of such termination prior to your next scheduled payment date subject to the minimum number of months applicable to the product or promotion you purchase, if any. No prorated refunds will be provided based on the date of cancellation.
A prepaid membership will expire automatically at the end of the prepaid membership term unless you renew your membership at the then applicable renewal rate before the expiration date. You may not cancel a prepaid membership unless required by applicable law, which may include permitted cancellation in the event of death, disability or moving more than 25 miles from a YogaWorks’ studio (if applicable to your membership type and required by law). If required by applicable law, YogaWorks will refund the unused portion of any prepaid dues on a pro-rata basis, based on the number of days remaining in the prepaid membership term. Any free months will be automatically forfeited upon cancellation.
Cancellation Right You may cancel this Agreement at any time prior to midnight of the 5th business day after the date of this Agreement. If the total owed amount under this Agreement is between $1,500 and $2,000, you may cancel this Agreement at any time prior to the 20th business day after the date of this Agreement. The services under this Agreement shall begin within six (6) months after the date of the Agreement, and if the services are failed to be provided within such time frame, you may cancel this agreement and receive a pro rata refund. To cancel this Agreement, mail, email or deliver a signed and dated notice of termination which states that you are canceling this Agreement, or words of similar effect, to YW Company, LLC, 2215 Main Street, Santa Monica, CA or firstname.lastname@example.org.
YogaWorks will make all commercially reasonable efforts to refund monies owed to you, if any, within 10 business days of receipt of notice of cancellation. In addition to the rights listed above, during the pre-sale period of a studio in development, you shall be entitled to a complete refund of any monies paid until the date that is 5 days following the commencement of regular classes at that new studio location. In the event of a studio closure, you may have additional protections afforded by local law beyond those provided to you under state law.
Requests for a refund of dues will not be honored due to your non-use other than a pre-approved membership suspension nor will YogaWorks grant a refund for any time period in which your account shows utilization at any YogaWorks facility or streaming or recorded service, as applicable. Complimentary months received at purchase have no monetary value. Accordingly, you agree that any complimentary months given as an incentive to enter into this Agreement or as a result of a promotion shall not be considered in computing the amount of any refund.
Termination for Cause YogaWorks may terminate your membership, in its sole discretion, if: (1) you fail to make timely payments; (2) your Payment Method is cancelled, interrupted or discontinued for any reason and you do not provide an acceptable alternative; (3) you fail to follow any of YogaWorks’ membership policies or rules or violate any part of this Agreement; or (4) your conduct is improper or harmful to the best interests of YogaWorks or its customers as determined by YogaWorks in its sole discretion.
Termination Without Cause YogaWorks may terminate your membership without cause or for any reason not stated above.
Effective Date of Termination In the event that YogaWorks elects to terminate your membership as set forth herein, such termination will be effective on the date YogaWorks mails a notice of such termination to your last known address, emails a notice of such termination to you at your last known email address or hand delivers a notice of such termination to you. You are liable for all financial obligations incurred prior to the date of the termination.
Effect of Termination
Upon cancellation or termination of membership, your right to use all YogaWorks facilities ends. If you owe any amounts to YogaWorks, YogaWorks will deduct such amounts from any refund owed. If there is not enough money in the refund to cover all amounts you owe, you must pay the balance or YogaWorks shall be permitted to charge your then current Payment Method for such amount.
If you cancel your membership and you want to rejoin, you must buy a new membership at the then prevailing rates.
Loss or Theft of PropertyYogaWorks is not responsible for lost or stolen property. You are encouraged to keep valuables with you at all times when using any YogaWorks facilities. Lockers and storage spaces (including areas for mat storage) are offered without any representation that they will be effective in protecting valuables.
General RulesIn addition to the rules set forth herein, YogaWorks may, from time-to-time, post at YogaWorks’ facilities, or issue orally or in writing, additional rules that the members must obey for general safety reasons and mutually respectful use of the facilities.
Presentation of Membership Card/ID; Use of MembershipYou may be required to have your picture taken and kept on file for security reasons. To use a studio, you must present your membership card or other YogaWorks-specified identification for check-in at the front desk. If your membership card is forgotten or misplaced, the picture on file will verify your identity or a valid form of identification may be required as membership and studio usage is not transferable. You may not allow any other person access to YogaWorks through the use of your membership (except when you are expressly permitted to bring guests). Doing so may result in suspension or cancellation, with any outstanding balance immediately due and payable.
With respect to live streaming or pre-recorded membership options, sharing of your login information and multi user access to content is strictly prohibited and violation of this section will result in suspension or cancellation, with any outstanding balance immediately due and payable and any prepaid fees not subject to refund unless otherwise required by applicable law.
GuestsMembers may be allowed to bring guests under certain conditions, however, all guests must sign in at the front desk with photo identification (for in studio services) and sign a liability waiver prior to using YogaWorks’ facilities or streaming or recorded services.
Children's UseChildren 12 years of age and older may participate in the generally available yoga/fitness classes when accompanied by a parent or legal guardian at all times provided a liability waiver has been signed by a parent or legal guardian unless otherwise expressly permitted by YogaWorks. Normal fees apply. YogaWorks reserves the right to discontinue usage for a child who is unsupervised.
Dress CodeProper athletic attire is required. No street clothes or shoes are permitted in the fitness area unless expressly approved in advance by a YogaWorks employee. YogaWorks has the right to prevent the participation in a class if proper attire is not worn.
ProhibitedAlcohol, drugs (including steroids), and smoking are prohibited within YogaWorks’ facilities. You agree not to use any YogaWorks’ facility or engage in any YogaWorks-related activity under the influence of drugs, alcohol or medication that may impair your ability to participate in the applicable activity or operate any equipment. No weapons of any kind are allowed. No photography, videotaping, filming or audio recording is permitted within YogaWorks’ facilities without the express written consent of YogaWorks’ management. YogaWorks reserves the right, in its sole discretion, to limit the consumption of food or beverages, or to the use of outside equipment within YogaWorks’ facilities. No recording of any livestream or pre-recorded content is permitted at any time without express written consent of YogaWorks.
Health Warranty, Assumption of Risk, Waiver of Liability and ReleaseBy electronically signing or otherwise electronically accepting and agreeing to this Agreement, you expressly acknowledge that the use of the facilities, classes, or livestreaming or video recordings of YogaWorks may involve strength, flexibility, aerobic, cardio and/or other exercises, including the use of equipment, as well as soft tissue manipulation or manual adjustments (which may include the instructor, assistant, trainee, or mentee guiding your body to a pose or specific movement), all of which can be potentially hazardous activities that naturally involve the risk of injury to you, whether you or someone else cause it, and you understand and voluntarily accept this risk. In addition, you represent that you are (and at all times moving forward when taking classes or receiving instruction by or through YogaWorks) in good health and have no disability, impairment, injury, disease or ailment that would prevent you from safely engaging in active or passive exercise or soft tissue manipulation or which would cause increased risk of injury or adverse health consequences as a result of engaging in active or passive exercise, and you further acknowledge and understand that it is your duty to notify your YogaWorks teacher in advance of each and every class of any changes in your good health standing). You acknowledge and agree that YogaWorks and its employees and agents do not diagnose or prescribe treatment for any illnesses or injuries. No service provided by YogaWorks is a substitute for medical treatment or care. Please inform your YogaWorks teacher in advance of each class if you prefer not to receive manual adjustments. Failure to do so will be deemed implied consent to receive manual adjustments in a class.
You hereby acknowledge and agree that YogaWorks will not be liable for any injury, including, without limitation, personal, bodily or mental injury, economic loss or any damage to you, your spouse or partner, guest, unborn child or relatives resulting from the negligence of YogaWorks, anyone providing services on YogaWorks behalf or anyone else using YogaWorks’ facilities or providing livestream or pre-recorded content and you release YogaWorks from any liability related to any such injury, including any transmission of sickness, virus, pathogen, or disease. You further acknowledge that some classes are held above room temperature (some above 100 degrees Fahrenheit), and that such heated yoga classes may be dangerous to your health, and as such you waive and release all cause of action related to such activity in heated classroom, including and regardless of any insured negligence during such heated activity. All sessions, classes, performance of any activities provided by YogaWorks whether in person, online, through video or stream or otherwise, or use of YogaWorks’ studio facilities (or entry/exit of such facilities), livestreaming or video, use of YogaWorks’ studio-provided equipment or apparatus (whether during a class or otherwise), or use of any other YogaWorks service shall be at your sole risk. You understand that the decision to use any equipment or apparatus, or the selection of programs, methods and types of equipment, shall be solely your responsibility, and at no time may you use any equipment without supervision by a YogaWorks teacher, and YogaWorks shall not be liable to you for any claims, demands, damages or causes of actions due to injury to you or your property arising out of or in connection with your use of the services or facilities of YogaWorks, or any occurrence in or around a YogaWorks facility, regardless of whether the injury or damages were caused by the negligence of YogaWorks, its employees or its agents. This waiver of liability and release specifically applies to claims of negligent instruction, maintenance, cleaning, and/or supervision that may arise as a result of injuries sustained before, during, or after classes or individual training sessions. Although YogaWorks instructors may provide guidance during a class or individual session, it is your sole responsibility to discontinue participation in any activity you feel is beyond your capability to safely perform and YogaWorks will not be responsible for any injuries or damages arising from your engagement in any activities at any YogaWorks’ studio regardless of whether they were caused by the negligence of YogaWorks, its employees or its agents, trainees, assistants, or mentees. You acknowledge and agree that this waiver of liability and release applies to any and all incidents occurring on any YogaWorks owned, operated or controlled premises, including slip or trip and fall incidents, regardless of the cause. You further acknowledge and agree that YogaWorks is not liable and does not assume responsibility for any claims, losses, damages, costs or expenses arising out of any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any act or omission of YogaWorks or any other party. The scope of this waiver of liability and release specifically includes any and all injuries sustained in or about the premises of any YogaWorks facility and during any event or program organized or operated by YogaWorks away from its facilities, including, without limitation, parks, beaches, community centers and schools.
You expressly acknowledge and agree that by electronically signing or otherwise electronically accepting and agreeing to this Agreement you are relinquishing all rights you may have to sue YogaWorks for injuries arising out of the use of any YogaWorks facilities or its services.
This waiver of liability and release is intended to be interpreted as broadly as allowed under the law of the state where your primary YogaWorks facility is located.
Waiver of Claims Related to Defective EquipmentYou understand and acknowledge that YogaWorks does not manufacture any of the fitness or other equipment at its facilities, but purchases or leases equipment from third parties. As such, you acknowledge and agree that YogaWorks is solely providing recreational services and may not be held liable for defective products.
Waiver of Claims for Third Party SuppliersFrom time-to-time, YogaWorks makes arrangements with accommodation providers, activity providers and other independent parties (“Third Party Suppliers”) to provide you with certain programming. Third Party Suppliers may also engage the services of local operators and/or sub-contractors for the provision of services that form part of such programming. Although YogaWorks takes all reasonable care in selecting Third Party Suppliers, YogaWorks is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and, therefore, cannot be responsible for their acts or omissions. Such services provided are subject to the conditions imposed by the Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Suppliers. You acknowledge that Third Party Suppliers are individually responsible to operate in compliance with the applicable laws of the countries in which they operate and YogaWorks does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
Other AcknowledgementsYou expressly acknowledge and understand that you will be automatically opted into communications from YogaWorks with regard to the services provided, branding, marketing, or anything else and that it is your duty to opt out through the procedures outlined in such communications. You further expressly acknowledge and understand that your photo and/or video likeness may be used, without limitation, in connection with publicity, copyright, marketing, web content, social media, live stream, recorded classes, or other uses and that permission is expressly granted for such uses, and that no additional consideration outside of the services provided by YogaWorks will be provided.
Dispute ResolutionAny controversy or claim arising out of or relating to this Agreement, your use of YogaWorks facilities or services, YogaWorks’ policies, procedures, practices, marketing, brochures or any other literature concerning YogaWorks services or facilities or the breach thereof, including, without limitation, any claim related to illness, injury or death, shall be subject to the following conditions: (1) the dispute will be governed by California law; (2) the parties agree that they will attempt in good faith to settle any and all disputes arising out of, under or in connection with this Agreement, including, without limitation, the validity, interpretation, performance and breach hereof, through a process of mediation in California under the supervision of a mutually agreed upon mediator; (3) in the event that mediation fails to settle such a dispute, the parties agree that they will proceed to arbitration in California using one arbitrator pursuant to the then existing rules of the American Arbitration Association; (4) the maximum amount of recovery to which you may be entitled under any and all circumstances will be the amount you have paid to YogaWorks in the 12 months prior to the date of the claim. This agreement to arbitrate does not waive or modify any liability release agreed to by you. Arbitration against YogaWorks must be commenced within one year following the date of the incident giving rise to the claim. Neither YogaWorks nor any of its affiliates, employees or agents shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. Further you expressly acknowledge and agree to waive any rights that you may have to pursue or participate in a class or collective action pertaining to any such claims related to YogaWorks.
This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof and supersedes any prior agreement or understanding between you and YogaWorks with respect thereto. YogaWorks has made no express or implied warranties or representations other than those expressly set forth in this Agreement to induce you to enter into this Agreement.
Manual, handwritten or oral changes to this Agreement are not valid. Only a written document entitled “Amendment to Membership Agreement” signed by both an authorized representative of YogaWorks and you may change the terms of this Agreement. YogaWorks employees are not authorized to make any independent agreements with any member.
If YogaWorks does not enforce any right in the Agreement for any reason, YogaWorks does not waive its right to enforce it later. Any conflict between the original Agreement and any copy of the original Agreement shall be controlled by the original Agreement.
If any provision of this Agreement is held unenforceable, it is the parties’ intention that such unenforceability shall not affect other provisions of this Agreement.
This Agreement may be executed in one or more original or electronic counterparts, each of which shall be deemed an original, and all of which shall constitute one and the same instrument.
This Agreement applies equally to all Yoga Tree San Francisco and other YogaWorks owned and/or operated facilities regardless of brand.
By electronically signing or otherwise electronically accepting and agreeing to this Agreement on your own behalf or as the parent or legal guardian of a minor, you are certifying that you are at least 18 years old and that you have carefully reviewed, fully understand and agree to all provisions of this Agreement. You further understand and agree that you are responsible for all payments described herein.